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Custom chat fields and labels

Chat

You can customize the information stored for a chat session using custom chat fields, under Chat > Fields. Any custom chat fields you create will be displayed on the chat widget when the user is starting a chat.

You can also manage the Labels that agents have applied to chats under Chat > Labels.

Authors list

First published: 20/07/2020

Last updated: Jul 20, 2020 by Matthew Wray