Skip to main content

Custom chat fields and labels


You can customize the information stored for a chat session using custom chat fields, under Chat > Fields. Any custom chat fields you create will be displayed on the chat widget when the user is starting a chat.

You can also manage the Labels that agents have applied to chats under Chat > Labels.

Authors list

First published: 20/07/2020

Last updated: Jul 20, 2020 by Matthew Wray