Would it be possible to separate the permissions for ‘Delete’ from ‘Spam’ in tickets. I’d like to grant agents the right to spam tickets but not the ability to delete them altogether. Currently this is conjoined and queues are clogging up with spam.
Would it be possible to separate the permissions for ‘Delete’ from ‘Spam’ in tickets. I’d like to grant agents the right to spam tickets but not the ability to delete them altogether. Currently this is conjoined and queues are clogging up with spam.
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