Add support to the trigger system to check and see if billing info is there. On that same note a trigger action that would generate a popup. Basicly a way that if a agent hasn't entered any billing (and billing is required) a pop up can be shown saying Please Add billing time) and the trigger action can be to set the ticket awaiting agent.
Trigger support for billing - Feature Request - Deskpro Support
That's fine, is there a placeholder value to see if the ticket contains billing entries or would the database calls need to be done directly?