Ticket update trigger "is not" ignored for some attributes - Community / Bug Report - Deskpro Support
In some cases the trigger choice "is not" is ignored in setting up a trigger in for "Ticket Updated Triggers". This means that a trigger like: "Status" "is not" "Resolved" will show as "Status is Resolved" when the trigger is saved. <br /><br /> <br /><br /> I have found this to be the case for:<br /><br /> <br /><br /> - Status<br /><br /> - SLA<br /><br /> - SLA Status<br /><br /> - Urgency (it is translated to "less than" where it should be "is not" "5" for example)<br /><br /> <br /><br /> I also noticed something going wrong with Usergroup when you create a trigger on the two built-in usergroups (Everyone / Registered). In those cases the the trigger shows --> IF ALL: Usergroup is not Unknow #2. <br /><br /> <br /><br /> I don't need those triggers at the moment but was experimenting with them an noticed it.
Thanks for reporting; we are looking into these and expect to have a solution out tomorrow.
Thanks for reporting. The triggers themselves are fine and work as expected, but I can confirm there is a problem with the descriptions in some cases. This has been fixed for our next update (#303).