Skip to main content

Ticket layout editor - Community / Bug Report - Deskpro Support

Alternative layouts seems to be broken. When enabling alternative layouts and then selecting the department ticket fields do not change to the new layout.<br /><br /> <br /><br /> Confirmed on multiple browsers and different computers.

Comments (2)

Christopher Nadeau
I can't reproduce this on the latest build in Chrome, Firefox 14 or IE 9.

Can you give me a sample setup you are seeing this with. Here's what I tried:

- Enabled categories, added a new textbox and textarea custom fields
- Enabled custom layouts of reach department
- Added fields to "Sales"
- View /new-ticket (logged in or as a guest), switch to "Sales" and the fields show up. Switch away from "Sales," the fields disappear.
Mike Offenbecher
I logged in today ran all updates and tried again and everything is now working.

I guess this can be closed. Thanks for checking into this.