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Thumbnail doesn't delete with attachment - Community / Bug Report - Deskpro Support


Thumbnail doesn't delete with attachment Finished

When we delete an attachment from our hosted DeskPro application via the agent interface, the actual attached file is deleted from the file system. However, DeskPro creates a thumbnail when the attachment is added and that is not deleted. We have situations where users submit tickets that they attach screenshots that may have personally identifiable information from a healthcare application. We need all parts of the attachment deleted.