It would be very useful to have one more permissions on the snippets. For now, it is only possible to make the snippet available for myself or for all agents. We would like the snippets to be available to my department(s). Thanks!
Snippets for my Department(s) - Feature Request - Deskpro Support
The same feature would be useful for macros.
Hi Geraldine. This is now a feature of Deskpro, with our latest update of Snippets.