We would like 'Next reply time' to be added as an SLA option.

Currently there are the resolution SLA types and the first reply time.

However we would like to be able to use SLAs to ensure that replies other than the the first reply are sent in a timely manner after the customer's response. 


Helpful Unhelpful

1 of 1 people found this page helpful

Add a comment

You need to log in before you can submit a comment.

Need a password reminder?