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Send Agents notifications before their first login - Feature Request - Deskpro Support

Currently, it seems Agents in our system have to log into the Agent interface once before they will start receiving notifications. I'd prefer for notifications to be sent before their first login to help facilitate uptake of our helpdesk (it's too easy for them to ignore without notifications!)

Comments (2)

Christopher Padfield
We have not been able to replicate this problem; agents do not need to login to receive notifications. Can you confirm you can reproduce this?
Joe Davis
Hi,

Sorry for the delay. I've tried to reproduce this (#313.2), but email notifications are working correctly for new Agents. You can close the report

Thanks,
Joe