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scheduled task issue since last update - Bug Report - Deskpro Support

"The scheduled tasks are either not running or the time between executions is too high" This is displayed at the top of the admin interface. Just for fun I deleted and recreated the scheduled task and it did not remove it. I also switched it from 1 minute to 2 minutes and that also did not fix it.

Comments (5)

Christopher Padfield
Please Check:

Admin -> Server -> Error Logs -> Command-Line PHP Error log.

Are there any errors there?

Also, try running the cron.php command directly from the command line.
Mike Offenbecher
The errors from today are...

[10-Jul-2012 05:32:49 UTC] PHP Fatal error: Maximum execution time of 40 seconds exceeded in C:\wamp\www\app\vendor\doctrine\lib\Doctrine\ORM\Internal\Hydration\AbstractHydrator.php on line 20
[10-Jul-2012 05:32:51 UTC] PHP Stack trace:
[10-Jul-2012 05:32:51 UTC] PHP 1. {main}() C:\wamp\www\cron.php:0
[10-Jul-2012 05:32:51 UTC] PHP 2. require() C:\wamp\www\cron.php:3
[10-Jul-2012 05:32:51 UTC] PHP 3. require() C:\wamp\www\index.php:40
[10-Jul-2012 05:32:51 UTC] PHP 4. DeskPRO\Kernel\KernelBooter::bootCron() C:\wamp\www\app\sys\boot_cron.php:3
[10-Jul-2012 05:32:51 UTC] PHP 5. Symfony\Component\Console\Application->run() C:\wamp\www\app\sys\KernelBooter.php:301
[10-Jul-2012 05:32:51 UTC] PHP 6. Symfony\Bundle\FrameworkBundle\Console\Application->doRun() C:\wamp\www\app\vendor\symfony\src\Symfony\Component\Console\Application.php:118
[10-Jul-2012 05:32:51 UTC] PHP 7. Symfony\Component\Console\Application->doRun() C:\wamp\www\app\vendor\symfony\src\Symfony\Bundle\FrameworkBundle\Console\Application.php:75
[10-Jul-2012 05:32:51 UTC] PHP 8. Symfony\Component\Console\Command\Command->run() C:\wamp\www\app\vendor\symfony\src\Symfony\Component\Console\Application.php:194
[10-Jul-2012 05:32:51 UTC] PHP 9. Application\DeskPRO\Command\WorkerJobCommand->execute() C:\wamp\www\app\vendor\symfony\src\Symfony\Component\Console\Command\Command.php:226
[10-Jul-2012 05:32:51 UTC] PHP 10. Application\DeskPRO\Command\WorkerJobCommand->doExecute() C:\wamp\www\app\src\Application\DeskPRO\Command\WorkerJobCommand.php:207
[10-Jul-2012 05:32:51 UTC] PHP 11. Doctrine\ORM\EntityRepository->findAll() C:\wamp\www\app\src\Application\DeskPRO\Command\WorkerJobCommand.php:333
[10-Jul-2012 05:32:51 UTC] PHP 12. Doctrine\ORM\EntityRepository->findBy() C:\wamp\www\app\vendor\doctrine\lib\Doctrine\ORM\EntityRepository.php:165
[10-Jul-2012 05:32:51 UTC] PHP 13. Doctrine\ORM\Persisters\BasicEntityPersister->loadAll() C:\wamp\www\app\vendor\doctrine\lib\Doctrine\ORM\EntityRepository.php:179
[10-Jul-2012 05:32:51 UTC] PHP 14. Application\DeskPRO\ORM\Unprivate\UnprivateEntityManager->newHydrator() C:\wamp\www\app\vendor\doctrine\lib\Doctrine\ORM\Persisters\BasicEntityPersister.php:719
[10-Jul-2012 05:32:51 UTC] PHP 15. Symfony\Component\ClassLoader\UniversalClassLoader->loadClass() C:\wamp\www\app\vendor\doctrine\lib\Doctrine\ORM\Persisters\BasicEntityPersister.php:0
[10-Jul-2012 05:32:51 UTC] PHP 16. require() C:\wamp\www\app\sys\bootstrap.php:1197
[10-Jul-2012 05:32:51 UTC] PHP 17. Symfony\Component\ClassLoader\UniversalClassLoader->loadClass() C:\wamp\www\app\sys\bootstrap.php:0
[10-Jul-2012 05:32:51 UTC] PHP 18. require() C:\wamp\www\app\sys\bootstrap.php:1197
[10-Jul-2012 05:48:00 UTC] <DP_LOG:0M6XK401> DeskPRO Exception: Application\DeskPRO\Command\Exception\CronRunningException:0 (/app/src/Application/DeskPRO/Command/WorkerJobCommand.php line 181): WARNING: Cron (dp-cron) has been active for 15 minutes 28 seconds. Assuming crashed process, resuming.
Christopher Padfield
Thanks; we are looking into it.
Mike Offenbecher
Ok running it from a command line got rid of the warning.
Christopher Padfield
Ok Mike, please let us know if this problem happens again.