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Option to display additional user/organization details within the new ticket form when an agent is creating a new ticket - Feature Request - Deskpro Support

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Option to display additional user/organization details within the new ticket form when an agent is creating a new ticket Collecting Feedback

When creating a new ticket in the agent interface, after selecting a user, some user information is displayed (email address, phone number and name).  


We'd like to choose additional fields which display here. 

We have to verify information on the organization level first for some of our clients, and if the organization name was listed so that we could click on it to view the organization profile more quickly before actually creating the ticket, that would be helpful (e.g. to review the summary notes for the organization the user is a member of).



Comment (1)

Zsolt Kiss
Yes for insatance if an organisation has a label like "advance payment only" it should be shown at the ticket creation instead of checking always in the crm previously.

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