New Tickets Should Have Notes Tab - Feature Request - Deskpro Support
When creating a New Ticket it would be very advantageous to be able to log the call in the Notes tab.<br /><br /> <br /><br /> Currently the call flow for inbound calls is a bit clunky without having this feature. Reps. need to keep notes in Notepad and then paste them in afterwards.
This would be a great feature!
Absolutely necessary for phone tickets! WE just want to log information for the agent and do NOT send the customer a reply. So we NEED the notes tab.