@mention a team - Feature Request - Deskpro Support

@mention a team Collecting Feedback

Errol

New Feature Request

Is it possible to @mention a team in a note?

Example we have two people in the finance team.

So far we were mentioning each one individually. Can we do @finance, so they both get the mention?

Comment (1)

Clint Broadhead

2 years ago

When filling out a note it would be extremely useful for the support team to @ mention an entire team to better elicit a response.<br />
<br />
For example there is an issue with the website. The support team (HelpDesk) can @ mention the web site team (WebGroup) with @WebGroup which will subsequently ping every member of that team.

Add a comment

Please log in or register to submit a comment.

Created By: Errol
Published: Mar 27, 2018

@mention a team - Feature Request - Deskpro Support

@mention a team Collecting Feedback

Comment (1)

Add a comment

Labels