I am wondering if it is possible for the CC field on the user portal to auto populate with a list of our user email addresses - rather than asking people to manually enter the email address each time they want to cc their supervisor or someone else? Having a lookup field similar to what agents have would be preferred.

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Jeroen van der Steen
I can imagine that this is useful in some situations, but definitely not in all, as this effectively discloses all addresses of your customers to anyone with access to the new ticket form.

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