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Insert name of Performing Agent with Variables - Feature Request - Deskpro Support

It would be good to have a twig variable option to insert the name of the agent performing the action, rather than the name of the agent assigned to a ticket. An example of where this would be useful is if you wanted to insert a snippet with the performing agent's name, even if that agent is not the one assigned to the ticket.

Comment (1)

Matthew Wray
Hi Thomas,

There is a variable for this but it isn't available in snippets.

You can use it in email templates though so hopefully that is of some use to you?

{{ action_performer.display_name }}

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