Flags are designed for each agent's personal use: agents can't see each other's flags. . But … when we set the flag with a new ticket trigger all agents can see the flag. See attached image of the trigger.
Flag is seen by all agents - Bug Report - Deskpro Support
We really would love for this to be fixed or help with a workaround. Is this an issue that will be dealt with or should we look for other strategies?