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Delayed Send Feature - Feature Request - Deskpro Support

I'm not sure if this is a common request for a feature, but I think it would be nifty if the software had a delay send or send reply at a specified time feature - like Outlook. For example, I'm up late today and I'm responding to a few tickets, but I really don't want people seeing that I'm e-mailing them at 2:00 am when I close a ticket or await a response. I think it would be great if there was a check mark or option like in Outlook to delay send the message? Don't know if this is possible, but would be very helpful. This way I would hit send response at 8:00 am for example, it and looks more normal that I'm in at a reasonable hour vs. can't sleep, etc. If anyone else needs this feature - definitely like so it can be added.

Comments (2)

David Jones
I found this on a Google search. I too want a delayed send feature. That would allow me to address tickets after hours while maintaining regular business hours.
Matthew Wray
Hi Rudy and David.

It sounds like the Follow-ups feature should work for you in this scenario:
https://support.deskpro.com/en/guides/agent-guide/tickets/follow-ups-2

It allows you to schedule actions to run on a ticket (including sending replies).

Thanks,
Matt

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