Automatic Replies - Community / Feature Request - Deskpro Support

Referencing this article

https://support.deskpro.com/en/kb/articles/automatic-replies-added-as-a-note

Is there a way to configure this? We get different variations of subject lines and it would be nice to be able to configure additional ones.

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Comments (2)

Michael W.
I agree with that. Microsoft localizes those strings, so replies from german outlook clients start with "Automatische Antwort: "
Matthew Wray
Hi Mike - you can't define this at the moment but I agree that would be a useful feature. The article you reference has recently been updated to specify the codes that are currently looked for if you're interested: https://support.deskpro.com/en/kb/articles/why-are-some-automatic-replies-added-as-an-internal-note

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