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Attached files to a ticket can’t opened in Apple Mail and IOS mail - Bug Report - Deskpro Support

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Attached files to a ticket can’t opened in Apple Mail and IOS mail Collecting Feedback

After sending out a ticket with attached files to a user / customer, in several cases our clients complain whereas the attached files can’t be opened, but they behave as a link, so clicking on the attached file, the portal site opens forcing login instead of simply downloading the file. Referring to our tests it occours using apple mail and IOS mail.

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