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Allow agents to choose Microphone and Speakers used by Voice - Feature Request - Deskpro Support

1) Ability for agents to easily choose which device is used for Microphone / Speakers by Deskpro Voice.

2) Ability for agents to test the speakers and see if the microphone is picking up sound.

Currently, agents have to use their browser settings for the microphone (which changes it for all sites) and use the OS settings to change the speakers (which will change it for other programs too).

This feature would save time and makes it easier to see if the correct devices are selected.

For example, Google Meet allows you to change the microphone input and speaker output just for Google Meet calls in your browser. It also allows you to test if your devices are working too:


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