We'd like to be able to insert the link to the KB article with the article title as the text and the article location as the URL.
e.g. How do I display dates in the US format in reports? rather than https://support.deskpro.com/en_GB/kb/articles/how-do-i-display-dates-in-the-us-format-in-reports
Currently there is only an 'Insert Link' option for articles.