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Add the "Automatically close ticket tabs when" option in the Admin settings so it can be set for all agents at once - Feature Request - Deskpro Support

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Add the "Automatically close ticket tabs when" option in the Admin settings so it can be set for all agents at once Collecting Feedback

We'd like to administratively adjust agent preferences--present and future--so that they will have the Automatically close ticket tabs when  set to unchecked.


Right now agents have to manually do this by going to Preferences > Profile > Tickets and unchecking the replying option. We'd like to set that behavior system-wide with our agents, but I'm unable to find a setting within the Admin portal or through the API.

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