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Add ability to search by custom ref codes - Feature Request - Deskpro Support

Please add the ability to have the main search box search by ticker ref codes that are custom.<br /><br /> Currently, the search will only work if the ref code is the default one which is in the form of &lt;A&gt;&lt;A&gt;&lt;A&gt;&lt;A&gt;-&lt;#&gt;&lt;#&gt;&lt;#&gt;&lt;#&gt;-&lt;A&gt;&lt;A&gt;&lt;A&gt;&lt;A&gt;<br /><br /> This is a very long ref code and we would like to customize it without loosing the ability to search tickets by it.