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Feature Request Bug Report Design Feedback
Feature Request Bug Report Design Feedback
Community
Community
Feature Request Bug Report Design Feedback
Likes
Title / Author
Status
Comments
Activity
57
Template and Phrase searching
Eric VanTol
Jan 14, 2017
In Development
2
29
Allow push-message via the live chat system
Ruth Cheesley
Jan 12, 2017
Collecting Feedback
0
55
JIRA portal triggers
Dan Mackie
Jan 10, 2017
Collecting Feedback
1
37
Show support hours and current time on portal
Ruth Cheesley
Jan 10, 2017
Collecting Feedback
1
39
Ability to change chat widget appearance based on whether agent is available or not
Lauren Cumming
Jan 10, 2017
Collecting Feedback
0
40
Ability to add company logo to chat widget
Lauren Cumming
Jan 10, 2017
Under Review
1
37
Ability to rearrange columns in Agent ticket grid using Windows drag and drop functionality
Doug Hicks
Jan 9, 2017
Collecting Feedback
1
38
Ability to expand columns in Agent ticket grid
Doug Hicks
Jan 9, 2017
Collecting Feedback
1
33
Selecting between Chat & Ticket in website widget
Monther
Jan 4, 2017
Under Review
0
36
Sort SLA's in admin interface
Tom Schoen
Dec 28, 2016
Collecting Feedback
0
42
Create a new sort order for "Date of last agent activity" (so agent notes are included)
Ibrahim
Dec 20, 2016
Collecting Feedback
0
41
Add ability to clean up or filter unused images and files
Jeroen van der Steen
Dec 16, 2016
Collecting Feedback
0
40
Allow entire IP subnets in whitelist
Eric VanTol
Dec 8, 2016
Collecting Feedback
0
65
Ability for Admin to remote logout agent
Lann Cowman
Dec 7, 2016
Collecting Feedback
1
23
Implement management commands using API in a multi-threaded capable platform.
Richard Smith
Dec 6, 2016
Collecting Feedback
1
71
Noises for notifications for tickets or IM
Orville Bailey
Dec 5, 2016
Collecting Feedback
1
59
Ignore SSL errors in Web Hook action
Eric VanTol
Nov 30, 2016
Collecting Feedback
0
40
Change chat widget status based on available agents.
frank dage
Nov 30, 2016
Under Review
4
47
IM Notification or Flags
Janay Pyfrom-Symonette
Nov 28, 2016
Under Review
1
67
Triggers based on chat
Robin
Nov 28, 2016
Collecting Feedback
4
24
Ticket forward notification
Philipp Bartsch
Nov 23, 2016
Collecting Feedback
0
39
Modification to Fields display for filters, ordering, and grouping
Eric VanTol
Nov 23, 2016
Collecting Feedback
0
34
Agent Seperation for Knowledgebase Sections
Tracy Duren
Nov 22, 2016
Collecting Feedback
2
96
Feature to see when an agent is looking at a ticket and if you opened that ticket, all the agents can see who else has it open
Lauren Cumming
Nov 22, 2016
Collecting Feedback
2
42
Text in KB articles loses custom coloring when making format changes
Phillip Toussaint
Nov 9, 2016
Under Review
0
52
Renaming of downloaded files
Philipp Bartsch
Nov 9, 2016
Collecting Feedback
1
36
Time Log Custom Field Variables
Jamey Steinmann
Oct 31, 2016
Collecting Feedback
0
54
Create Ticket-Templates more powerful than snippets
Mert Gizir
Oct 27, 2016
Collecting Feedback
0
33
Let agents customize chat notifications when they are mentioned in a note
Christian Mattart
Oct 19, 2016
Collecting Feedback
0
33
Public chat history should be visible to agent handling the ticket that was created from it
Christian Mattart
Oct 19, 2016
Collecting Feedback
0
51
Slack App: Set individual webhooks / channels per Trigger
Timo Heil
Oct 19, 2016
Collecting Feedback
3
33
I would like to be able to remove the Team box in the ticket window
Christian knouse
Oct 14, 2016
Collecting Feedback
0
34
Print multiple tickets
Tram
Oct 13, 2016
Collecting Feedback
1
45
Ability to see a debug of triggers
Philipp Bartsch
Oct 12, 2016
Collecting Feedback
0
44
Ability to translate live chats
Lauren Cumming
Oct 12, 2016
Collecting Feedback
1
41
Only the pictures of members of a chat department should be used on the proactive chat box
Christian Mattart
Oct 12, 2016
Under Review
0
43
Customizing timeout before agent takes chat
Christian Mattart
Oct 12, 2016
Under Review
0
23
Capability to send custom notifications via notification system API
Richard Smith
Oct 12, 2016
Collecting Feedback
0
33
Be able to set automatic ticket lock permissions per user
Kate
Oct 7, 2016
Collecting Feedback
0
55
Export Triggers Data to a CSV file
Nadia
Oct 5, 2016
Collecting Feedback
1
33
Icons to show extra information on agent replies to tickets
Chris Booth
Sep 30, 2016
Collecting Feedback
0
36
A more mobile friendly version of live chat
Chad
Sep 27, 2016
Collecting Feedback
2
35
Show device that user is using for Live Chat (e.g. mobile, tablet, desktop)
Chad
Sep 27, 2016
Planning
0
37
2 or more "New Ticket" Windows
jasper
Sep 27, 2016
Collecting Feedback
0
41
Agent Interface Counts for tickets and tasks
Lauren Cumming
Sep 26, 2016
Collecting Feedback
3
35
Agent Interface counts presented
Lauren Cumming
Sep 26, 2016
Collecting Feedback
0
44
Reporting API improvements
Aren Dowden
Sep 23, 2016
Collecting Feedback
0
43
Re-sizing columns in the list view
Jeroen Geilman
Sep 22, 2016
Collecting Feedback
1
38
Filter name as list view tab title
Jeroen Geilman
Sep 22, 2016
Collecting Feedback
0
39
Ability to set the column width in ticket views
Eric VanTol
Sep 20, 2016
Collecting Feedback
0