Search Labels - Deskpro Support
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Search should also include download categories
It would be good if the customer portal search would also include the download categories. Depending...
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"noindex" statement for downloads
We'd like to be able to add rel="noindex, nofollow" to certain links in the portal. Specifically ...
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Download Expiration Time
It would be nice if your downloads section had an option for expiration time. Setting files up to ex...
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Translate download categories
There is currently no option to translate download categories in the way you can for Knowledgebase a...
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Multiple Download Categories
A KB article can have more than one category, but downloads and news cannot? Can this be added as an...
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Downloading documents
I send documents to individual clients and even individual users the trouble is the list of categori...
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Impossible to edit downloads entry
There is no way to edit downloads entry page after it´s created
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Content v2 API POST for Articles/Downloads
I'm liking the V2 API you are working on. I adjusted most of my code to work with it, but I have one...
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Download ticket as PDF without agent notes
It is currently possible to download an entire ticket as PDF. I find this very useful in some situat...
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Allow option to hide archived downloads
When we archive downloads they still show in the list view, and it's a real pain as they are not vis...
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EULA for download library
It would be good to add an EULA to download files which needs to be confirmed from the user before ...
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Renaming of downloaded files
I noticed that files are being renamed during the download. For example spaces are replaced by hyphe...
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Download all attachments at once
Now we download the attachments one by one, it would be faster to save it at once. Could you please ...
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"download pdf" in agent interface to include ticket field responses
I would really like to see either: 1) a good data export option, which would include all conversatio...
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List of user Downloads through the REST API
A number of teams in our organisation would like to access a list of all users (names and email addr...
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Prevent PDF downloads from opening via raw URL
In our system, we host a number of confidential files that should only be visible to Users/User Grou...
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Changing the Download URL occasionally generates incorrect file size
I've tweaked hotlinked URLs in some of our systems Downloads. Occasionally, changing the hotlink URL...