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Showing results in Knowledgebase for: “Agent Interface” (0)
Showing results in Community for: “Agent Interface” (15)
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Chats linked to existing tickets from Chat Interface
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Show organisation avatar in ticket
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Visual fine tuning of Department drow down
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Separate SLAs in Ticket overview
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Show number of replies by Agent or by User in the ticket overview
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Message ordering in split interface to match message ordering in ticket interface
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Column Resizing (Agent)
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Previous tickets tab
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Use Arrow Keys to Select person in 'Find a person' interfaces
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Cascading Menus in Agent view
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Ability to change layout of the department
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Collapse possibility of the PROPERTIES section
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Ticket description and attachments on ticket level
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Ticket Interface to always show top client information
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Creating multiple tickets at once
Showing results in News for: “Agent Interface” (0)
Showing results in Files for: “Agent Interface” (0)