Troubleshooting
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Deskpro "server info" pages
Published: Aug 16, 2016
0Nov 10, 2017 -
Using Deskpro With Galera Cluster
Published: Jan 5, 2015
0Nov 10, 2017 -
Checking for mail more frequently than once per minute
Published: Apr 27, 2015
0Nov 9, 2017 -
CAPTCHAs not accepting correct responses
Published: Jun 2, 2015
0Jun 2, 2015 -
Can't access /reports/ on IIS
Published: Jun 26, 2015
0Nov 9, 2017 -
SSL Errors during upgrade
Published: Jul 14, 2015
0Nov 10, 2017 -
Fatal Swift.php error
Published: Jul 24, 2015
0Nov 10, 2017 -
I renewed my On-Premise license and entered it, but Deskpro still says the license is expired
Published: Oct 1, 2015
0Nov 8, 2017 -
"401 SOAP client returned status of 401" error
Published: Feb 4, 2016
0Nov 10, 2017 -
My helpdesk is showing the installer again
Published: Feb 8, 2016
0Nov 10, 2017 -
I'm having trouble with an error: "imap_open() error" in logs
Published: Feb 19, 2016
0Mar 14, 2018 -
How to inspect AJAX requests with Chrome tools
Published: Mar 1, 2016
1Nov 10, 2017 -
Why is my Deskpro On-Premise installation not accounting for daylight savings time?
Published: Apr 7, 2016
0Nov 10, 2017 -
I'm having trouble with IMAP SSL certificate errors
Published: Nov 3, 2014
0Mar 14, 2018 -
Installation error during "Verifying the URL" step
Published: Oct 3, 2016
0Nov 10, 2017 -
Updates do not appear or automatic updater cannot download updates
Published: Oct 6, 2016
0Nov 10, 2017 -
Configure a proxy server for HTTP requests made by Deskpro
Published: Oct 26, 2016
1Jul 6, 2021 -
Clone a production helpdesk to a secondary test instance
Published: Nov 16, 2016
0Nov 9, 2017 -
How do I clean up old installations of Deskpro?
Published: Nov 18, 2016
0Nov 10, 2017 -
Where can I find my License Key file?
Published: Nov 22, 2017
0Apr 1, 2019 -
Fixing your database schema
Published: Jun 8, 2018
0Jan 11, 2019 -
How Deskpro uses POP3
Published: Aug 15, 2018
0Aug 15, 2018 -
Providing us access to your Deskpro server that is behind a firewall (Linux)
Published: Nov 20, 2018
0Nov 20, 2018 -
Restore missing default avatars
Published: Nov 22, 2018
0Nov 22, 2018 -
[Expert] How do I increase disk space on my Deskpro VM Appliance?
Published: Aug 21, 2020
0Jun 17, 2021 -
502 Bad Gateway error
Published: Jun 26, 2014
1Jun 26, 2014 -
How do I reset an admin password in Deskpro On-Premise?
Published: Sep 18, 2012
0Dec 18, 2018 -
How do I disable automatic error logging?
Published: Sep 18, 2012
0Nov 10, 2017 -
Disable clean URLs
Published: Dec 11, 2012
0Dec 11, 2012 -
How to debug cron
Published: Dec 12, 2012
0Feb 14, 2022 -
Disable Suhosin
Published: Dec 17, 2012
0Sep 2, 2014 -
I get "File not found" errors when trying to download attachments
Published: Feb 18, 2013
0Nov 10, 2017 -
How do I enable logging for outgoing email?
Published: Mar 7, 2013
0Feb 10, 2022 -
Warning emails about "cron has been active for X minutes"
Published: Aug 15, 2013
0Nov 10, 2017 -
Using Amazon S3 for storing binary data
Published: Feb 18, 2014
0Nov 9, 2017 -
License error after importing Zendesk data
Published: Jun 2, 2014
1Nov 10, 2017 -
Generating a server report file
Published: Jun 10, 2014
0Aug 6, 2018 -
I've lost admin permissions and I'm locked out of Deskpro On-Premise
Published: Jun 26, 2014
0Nov 10, 2017 -
How do I enable logging for incoming email processing?
Published: Sep 18, 2012
0Feb 10, 2022 -
Download errors when running from behind a proxy: internal hostname being used
Published: Jun 26, 2014
0Nov 10, 2017 -
Switching from database to filesystem storage or back doesn't change database size
Published: Jun 26, 2014
0Nov 9, 2017 -
Why do all users seem to have the same IP address?
Published: Jul 9, 2014
0Nov 10, 2017 -
Server error messages when opening tickets, with PHP "Allowed memory exhausted" errors
Published: Jul 24, 2014
0May 29, 2019 -
MySQL "writing file" error
Published: Aug 18, 2014
0Nov 9, 2017 -
What is Deskpro On-Premise?
Published: Sep 8, 2014
0Nov 9, 2017 -
I'm having trouble being locked out of my helpdesk by IP whitelisting
Published: Sep 10, 2014
0Mar 14, 2018 -
'Unable to allocate memory for pool' error
Published: Sep 15, 2014
0Nov 10, 2017 -
How can I change the new chat notification sound?
Published: Sep 23, 2014
0Nov 9, 2017 -
Making a test version of your helpdesk
Published: Oct 27, 2014
0Oct 8, 2019 -
I'm having trouble with an error: "PHP IMAP extension"
Published: Nov 3, 2014
0Mar 14, 2018