Search Labels - Deskpro Support
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Ticket popout feature
It would be great to be able to say double-click on a ticket and it pops out into its own window.
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Show number of replies in a ticket
To see the number of replies from both agents and the user within a ticket.
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Read receipts/markers for ticket messages
We'd like a feature that allows us to easily check within a ticket if a customer has received/ opene...
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Ability to log incoming call centre tickets
We use Deskpro for a large customer base and we have a call centre that customers can call into to q...
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Include cc'd participants in the ticket PDF download and Print copy
My Agents are trying to download some tickets as a PDF, however the problem is we cannot see who ar...
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Email direct to ticket
We currently have a number of powershell scripts that are used by helpdesk agents to perform certain...
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Improve the UI of the Ticket Status menu, so Sub-Statuses are exposed immediately and can be selected in 1 click
When I add a sub-status to any of the base statuses, changing the status to this substatus now requi...
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Add the person who called the print functionality to the printout
When using "Actions → Print" or "Actions → Download PDF" the content should show a "Printed by" or "...
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Let Agents Customize Ticket Options (like Send User Email Notification)
Some like it enabled by default, others don't. This should be a per-agent configuration option. In ...
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Regarding being able to sort Tickets > Statuses > Sub-Statuses
Is there a way to alphabetize Sub-Statuses found under Tickets > Statuses > Sub-Statuses? I was thi...
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Order ticket according to the date of the last modification
It would be very useful if there would be an option for ordering tickets according to the date of t...
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Ordering tickets according to the date of the last modification when adding a Note
Adding a Note to a ticket doesn’t affect on the “date of last reply” parameter. It would be very use...
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Attached files to a ticket can’t opened in Apple Mail and IOS mail
After sending out a ticket with attached files to a user / customer, in several cases our clients co...
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Different ticket defaults for departments
Currently the ticket default settings are global. It would be helpful if we could vary defaults for...
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Show who is the main recipient of a Users message
When a user A replies to a ticket and marks User B as a cc'd recipient and the main recipient of the...
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Update ticket properties from variable in email text/body
Sometimes, it is useful to create tickets from 3rd party services which don't allow you to customize...
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Option to display additional user/organization details within the new ticket form when an agent is creating a new ticket
When creating a new ticket in the agent interface, after selecting a user, some user information is ...
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Searchable Custom Dropdown Field
It's difficult to search for large number of drop down values on the current custom drop down fields...
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Ticket Update Trigger
We have a team of people working with Deskpro tickets and we created our own filters so Agents can o...
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Add "Agent" to Ordered By dropdown menu in Tickets view
We would like to be able to sort the tickets by agent assigned.
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Auto-start and stop charge-timer when ticket is in and out of focus
Sometimes is easier to have several tickets opened at once. However, if you have enabled the "Automa...
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Auto-close incident when all associated tickets are resolved
We use the Problems & Incidents feature in DeskPro and we noticed that, when there are no more open ...
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Individual Ticket Refresh
Possibility to have refresh option only for one tab by chance. - Now we can refresh the whole page o...
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Ticket's Dropdown Options
Clicking on one of the tabs we get a drop-down list which offers us closing and reopening tabs only ...
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Add Organization to User when Created from Ticket
When creating a new ticket, if you choose to create a new user, then it is only after the ticket and...