Search Labels - Deskpro Support
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Force ticket matching on ref. code in subject
We often get emails outside of the servicedesk from various stakeholders, that relates to tickets in...
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Link to articles and guides in ticket replies?
Hello! We recently went into production with our DeskPro system and I think it would be fair to say...
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IT Support Manager
I would like to have the option of creating workflows and labels, and being able to set who can see...
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Ability to edit the chain of ticket messages when forwarding a ticket
Very often we have a lot of messages in our conversations but there are only parts of them which we ...
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See forwarded messages as separate entries in message log
To have a “forward” entry in the actual note/message time-line as a separate entry, which explains t...
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Trigger criteria for ticket including ticket charge
Currently there is a trigger criteria 'new charge added' for checking whether a billing entry was ad...
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Download multiple tickets at once
The ability to download multiple tickets at once as PDF (both through the agent interface and in the...
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Link knowledge base articles into ticket
Ability to link knowledge base (KB) articles into a ticket. Just like the sub menu in Actions of ti...
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Attaching multiple files to a ticket using the attach button, not the drag and drop method
The ability to attach multiple files at once through the 'Attach' button on the ticket. Rather...
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Have a setting to make it so agents must provide a label for tickets
Like with custom fields you can 'require agent to enter a value', we would like labels to also have ...
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recall message
Add the possibility of recalling messages sent through Deskpro (a feature to unsend messages).
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How to make Message and Subject field not required
The possibility of removing the message and subject field from ticket forms, so that message/subjec...
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Prevent users from resolving tickets
Add the possibility of preventing users from setting tickets to resolved.
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Limit total number of tickets assigned to an agent
Limit the total number of tickets assigned to an agent at any one time. For example, after 50 ticket...
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Create Tickets for Organizations
Would it be possible to create a ticket for an Organization? Not all problems or tickets are user ...
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Reassign ticket if agent logs out
It would be helpful if you could set up a ticket update trigger that ran when an agent logs out. Th...
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More Control Over Managers
If I add a manager I want to select for which all users he will able to view the tickets
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Remove Users Signature
It would also be nice if signature from the users would be removed... here it's a bit more complicat...
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Action code for a CC
It would be great if an email action code could be added to the system that adds CCs to tickets. Si...
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Printing Tickets
When my team goes to "print" a ticket (either literally print or just download as PDF), the entries ...
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Show the ticket reference on the ticket alongside the ticket ID
At the moment it isn't possible to show both the ticket ID and ticket reference on the ticket withou...
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Enhanced ticket label permssions
I would like to be able to prevent agents from being able to create new labels. In the Agent ticket ...
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Download Ticket as PDF with Attachments
When you download a mail it's downloading only the messages in PDF and you need additionally to down...
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Add 'Brand' to the ticket list display options
We'd like to display the brand in the ticket list, similar to how the Department and assigned Agent/...
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Add last reply as a display option for the ticket list view
We'd like it to be possible to show part of last message in a ticket within the ticket list view det...