Search Labels - Deskpro Support
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Delegate the maintenance of Knowledgebase articles to non-Agents
It would be useful if the maintenance of Knowledgebase articles could be delegated to subject-matter...
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Agent is typing response
Is it possible to enable some sort of setting that when an agent is typing to a customer (chat) that...
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HTML code "instant view"
Hello everyone, I'm new with Deskpro and have only gone with it as far as the end of one free trial ...
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Testing for Office Hours in Templates
There is currently no way to test for office hours in templates. This would be very useful so you co...
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Content "helpful" rating options
On all the news, and knowledge base articles there is the feature "mark this page helpful" it would ...
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List of tickets waiting customer
When a user logs in, we'd like them to immediately see a list of tickets that are waiting for t...
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Non-english characters in urls
All of the non-english characters are changed to '-' in the urls. Can you replace these hu...
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Lost password options
When a user lost he password. The engine tell him that he will receive an email with it.<br /><br />...
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Allow feedback for different products
Allow for submission of feedback items for specific products.Use case: We have multiple products or ...
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Stats for end users about the quality of support provided
It will be great to be able to publish a widget on the portal website with some stats. Like the aver...
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Disable "Change Password" functionality if user is from an external UserSource
If the user is from an external usersource, hide the lost password and change password functionality...
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Search for customer
It could be really useful that the customers could made a search of the tickets.
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Sort Replies in User Interface
Rackspace has a feature in their user interface for tickets that allows the user to 'go to the last ...
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Feature request: trigger on geolocation, emailcodes for users, email tab view
If possible we would like to see: - add trigger based on geo-loaction on webGUI (auto populate field...
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Allow Users to modify (edit & delete) their Comments
Currently, Comments posted by Users are read-only. This means it's not possible for them to correct ...
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Search for customer
It is really necessary that a final user can search in their tickets or the tickets of his organizat...
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Allow true search of feedback categories at feedback page
The feedback home page includes a tabbed prompt for 'category' is in fact feedback 'type'.I have a n...
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Allow subscription to Downloads
Similar to the KB, it would be good for users to be able to subscribe to Downloads when an item is u...
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Customer Feedback preselected options
I'd like to change the default option for users leaving feedback. currently its set as 'ok' and we'r...
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Manager Approval Process
Please put a field on the user interface that is only visible to organization managers. Maybe a chec...
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Sort order and first and last buttons
Please put a field on the user interface that is only visible to organization managers. Maybe a chec...
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Email & RSS feed for News
We would like to see a way for customers to subscribe to News & Updates?<br /><br /> <br /><br /...
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Ticket Layout Editor for Billing
Please add 'Billing' in the Ticket Elements so the manager of the organization can view the billing ...
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Expiration option for News Articles like Articles
Often we post news items that are relevant for a period of time. It would be nice to have them expir...
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users can CC'ed tickets
Agents can CC'ed a ticket so other users (deskpro users or not) can receive updates about ticke...