Search Labels - Deskpro Support
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Hyperlinks in "busy" message in chat
Add the ability to specify a hyperlink in the "busy" message which end users receive if no agents ar...
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Converting Chats to Tickets automatically
Is it possible to have completed chats convert to resolved tickets automatically? Currently, our ag...
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Add option for agent to resend a chat transcript to a user
I think it will be very nice if Deskpro have feature to resend or download live chat transcript afte...
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Only allow user to start chatting once agent has joined
Currently in chat a user can start writing their request before an agent joins the chat. Sometimes ...
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Increase Chat Permission Options
On this part, can you please put an option that would disallow chat agents from changing chat assign...
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Feedback Form For "Helpful" Chats
Why isn't there a comment form for chats that are tagged as "helpful"?
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Overriding Chat Widget Settings using custom departments.
I’m looking to spin up three different chat widgets, one for each of our supported regions. We have ...
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New line in chat text
Is it possible to add a break line in the text box of the chat widget and re-size the 'Chat new' lab...
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Track the page a chat was initiated from when the widget is embedded
We'd like a report or a way to track what web page a user-initiated a chat from. The agent assigned ...
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Notify agents more clearly when a new chat has been assigned to them via Round Robin
When using Round Robin for Chat, the designated person who receives the chat in the round robin is n...
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Make the chat/ticket widget editable e.g allow Google Tag Manager to be installed
An example use case is when you are using Google Tag Manager for goal tracking purposes and currentl...
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Improvements for the chat feature.
Hi, a couple of month ago we tried a chat solution (tawk.to) to see if and how our customers will u...
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More positions (and other options) for the chat widget
Hi, at the moment I can only choose between bottom right and bottom left. I am not able to place t...
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Round Robin Chat Assignment
We find that chat's are being missed and that if there was a round-robin chat function, we can hold ...
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Option for agents to write in chat after user has left / timed-out
There is no option to type/write once a user timeout. Sometimes customer comes back again and type a...
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Disable agent's automatic signing to chat
We would like to have an option that would indicate whether the specific agent should be (like it is...
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Ability to disable sending chat transcripts to users
We'd like to have the ability to turn off chat transcripts for all chats. This currently is unavaila...
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Automatic transfer of chat transcript to an specific agent's ticket pool or email
Hello, I work at Leddartech (leddartech.com) and we use Deskpro as our main support tool. A lot of ...
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Show device that user is using for Live Chat (e.g. mobile, tablet, desktop)
It would be a really useful addition to live chat if there was a way of determining if the user is u...
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A more mobile friendly version of live chat
We'd like a more mobile friendly version of the chat function.
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Only the pictures of members of a chat department should be used on the proactive chat box
At the moment, the pictures look to be selected randomly across agents connected to the agent interf...
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Ability to translate live chats
Same functionality as tickets have but add the ability to translate live chats.
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Public chat history should be visible to agent handling the ticket that was created from it
At the moment, chat history can only be viewed by agents that are members of the same chat departmen...
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Triggers based on chat
Currently you can only make triggers based on new/updated tickets. I would like to have triggers tha...
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Change chat widget status based on available agents.
Backend ability to enable live chat status text when agents are online, and change the status text w...