Search Labels - Deskpro Support
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Mark individual messages on a ticket within a conversation with colors on ticket panel
I would like to mark some important messages on the ticket panel with different colors. It's hard to...
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Adding Knowledgebase as an article in a ticket
When adding a KB article you are provided the option of "insert the entire contents of this art...
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Add notification number to browser tab
I've noticed in my browser I have a bunch of tabs open. On the Gmail tab, it has a little badge and ...
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Chats linked to existing tickets from Chat Interface
Allow a chat to be linked to an existing ticket. Use case: customer starts a live chat asking anothe...
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Manager Approval Process
Please put a field on the user interface that is only visible to organization managers. Maybe a chec...
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offers kb & tickets to agent when opening a ticket (from agent interface)
At this moment when a user try to open a ticket from user interface, deskpro offers kb related artic...
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DeskPro badly needs a Reply option / Recipients can get spammed with only Reply to All
Hi, Can you add a feature so we can only reply to A: The Ticket Lead contact B: Even better any par...
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Feature to see when an agent is looking at a ticket and if you opened that ticket, all the agents can see who else has it open
- We often pass around links to tickets internally and acts as a visual confirmation that the agent ...
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Email replies to notes show as replies, want to be notes
We are looking for a way to make it so when an agent email replies to a note, the agent's reply is a...
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Display 'TO' recipients in the ticket messages.
Recently, Deskpro changed the way it displays CC'd recipients for each message. Since this change, t...
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Improving View Settings for Ticket Queues
🙋 Welcome! Thank you for agreeing to share your feedback and insights to make Deskpro Horizon better...
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Ticket User / CC Fields for User with Multiple E-Mails Issue
Let's say you have a user with multiple e-mail addresses. When you go and create a ticket, you sele...
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Errors with certain special characters such as (ç)
Hi, I got two system errors (json_encode(): Invalid UTF-8 sequence in argument ) for using a special...
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Option to Show Organisation Contact Details on Person Screen
When viewing the person information screen, it would be handy to see the contact details (ie phone n...
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See Urgency of ticket when set to Awaiting User and Resolved
Please enable the ability to show the urgency of a ticket even after it is awaiting user or resolved...
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Dark/Night mode theming?
Any consideration to adding themes to the interface so people can change the default white an blue t...
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Adding multiple users to the 'To' user field
Currently you can add one owner and then multiple CCs to a ticket. We would like to be able to add ...
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Managing Custom Fields in Admin
In Deskpro I created - custom fields Display Style Select Box (single selection) with hundres and hu...