Search Labels - Deskpro Support
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Set Ticket Due Date
I would like to be able to manually set a date when a ticket is due. Sometimes we have requests that...
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Resend Message Option
By default we don't have "Email User" enabled Sometimes an agent will add a message to a ticket but ...
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All fields on Ticket shown in Agent Interface without having to click on more
Please allow a user to default the top box (properties/task/time log) to be open so that the fields ...
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Agent interface: Inserting article into ticket, using search function
It would be nice, if you could insert a article/download into a ticket reply, using the search funct...
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Ask for feedback every Nth ticket...
We find it a little heavy-handed to only have a feedback request tied to "time since resolution." I...
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Display all open tickets for organization
If the user is assigned to an organization, it would be helpful if during the ticket opening process...
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Ability to display a special note in a ticket
We would like the ability to display a highlighted, always viewable note for a ticket, user, and/or ...
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Ability to set the column width in ticket views
I would like to have the ability to set the column widths in ticket views. When adding additional co...
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Re-sizing columns in the list view
When selecting the list view in the list pane of the Agent Interface, I can choose which fields to d...
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Agent Interface counts presented
Some agents may like to see, as it presented, the number of ticket and issue present on the system (...
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Agent Interface Counts for tickets and tasks
Some agents may like to see, as it presented, the number of ticket and issue present on the system (...
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2 or more "New Ticket" Windows
We want 2 or more "New ticket" windows open with different Email/Reply/Note information. Situation:...
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Show device that user is using for Live Chat (e.g. mobile, tablet, desktop)
It would be a really useful addition to live chat if there was a way of determining if the user is u...
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Icons to show extra information on agent replies to tickets
When viewing a ticket, the agent can see the date, time (etc) of the reply by hovering over the time...
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Clicking on anchors within articles in the Agent interface doesn't work
When clicking on an anchor from within an article in the Agent interface, a new window is opened and...
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It is possible to remove a follow when mandatory fields are still unset and it confuses the interface
When a issue must have some mandatory fields set, it is still possible to remove a follower from the...
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IM Notification or Flags
When someone is working outside of the Agent Interface (e.g. another browser) but has DeskPRO runnin...
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Noises for notifications for tickets or IM
Feature that allows the user to turn on a visible; or Audible Notification - just like chat - when a...
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Ability for Admin to remote logout agent
I would like a way to remotely log out an agent. I have had a couple situations where an agent forge...
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Ability to expand columns in Agent ticket grid
It would be really useful to have the ability use a double-arrow between columns to expand the size ...
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Ability to rearrange columns in Agent ticket grid using Windows drag and drop functionality
It would be nice to be able to rearrange the columns in the Agent interface by simply dragging and d...
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Implement an all/none toggle on ACL lists
It's a real hassle when you have a long list of access levels, to have to manually de-select (or sel...
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Add 'create feedback' on context menu from within a ticket
At the moment you can create an article if you are in a ticket, but you can't create a feature reque...
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Add a list of related articles in /kb/{article_id} to the response output
The agent frontend allows to add related articles to another article. But there is no API endpoint w...
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Ability to restrict certain agents from viewing notes
Please add the ability to restrict certain agents from seeing notes