Search Labels - Deskpro Support
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Add 'Brand' to the ticket list display options
We'd like to display the brand in the ticket list, similar to how the Department and assigned Agent/...
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Automatic Replies
Referencing this article https://support.deskpro.com/en/kb/articles/automatic-replies-added-as-a-no...
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Colour Code Agents
Looking to see if we can possibly get a feature where each agent and/or status has a colour that wou...
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+ ADD button - could be smarter
I'm setting up articles in my new portal and it would be very efficient once I've navigated to Publ...
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Ticket popout feature
It would be great to be able to say double-click on a ticket and it pops out into its own window.
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Show number of replies in a ticket
To see the number of replies from both agents and the user within a ticket.
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Add more SLA details into the display options in the ticket list.
In the ticket view column it would be great if you could display more detail on the SLAs. Currently...
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Improve the UI of the Ticket Status menu, so Sub-Statuses are exposed immediately and can be selected in 1 click
When I add a sub-status to any of the base statuses, changing the status to this substatus now requi...
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Show Count badges/bubbles only when > 0
I noticed it when looking at the task list. It is just an endless row of blue badges regardless of t...
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Client side visual notification that agent replied to chat
When chatting with a client and they move away from the active chat tab, is there anyway they can re...
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Lost focus of a tab after refresh the site
After refresh/reload the agant interface the focus gets lost from the tabs. Finding that i was wor...
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Vertical Ticket View
I have one of my monitors turned up on its end. It would be nice to have an option of listing the ti...
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Is it possible to remove or hide the default filters?
Is it possible to hide or remove some/all of the default "Awaiting Agent" filters in Deskpro? We exc...
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Option to display additional user/organization details within the new ticket form when an agent is creating a new ticket
When creating a new ticket in the agent interface, after selecting a user, some user information is ...
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Split the permission to allow agents to set a message as an agent note out of the 'Can edit/delete messages' permission
In the past, our agents used to have the option to convert a message to an agent note. We used this ...
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Chat full log
It would be useful to have a chat full log similar to the ticket full log tab in the ticket history,...
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Make the agent note area in a ticket look more visually different to the reply box.
When trying to fill in a NOTE on a ticket, it is possible to add it into the REPLY box by mistake, a...
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A setting that prohibits multiple display of tickets
When you select a ticket on the screen, you can display multiple tickets in tab form. However, if mu...
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Add the ability to un-dock the Agent IM window
Add the ability to un-dock the Agent IM window. Currently, the Agent IM window/ modal appears in th...
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Creating a snapshot of system setup and configuration on cloud
It would be great if there was a way to take a snapshot of the entire system configuration on cloud....
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Add the "Automatically close ticket tabs when" option in the Admin settings so it can be set for all agents at once
We'd like to administratively adjust agent preferences--present and future--so that they will have t...
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Allow Admins to edit & delete agent IM groups
We have some Agent IM groups which were created by agents that are no longer with our company but I'...
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Let agents group their tickets by flag
The agent interface lets you group tickets by many ticket fields. Our agents would love to be able t...
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Customize Unassigned Definition
It would be good that the "Unassigned Tickets" would be customizable, so you could decide if Agent T...
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Agent Script support
For certain type of customers, it's great to have the ability to use agent scripts We using zingtre...