Search Labels - Deskpro Support
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App View Permissions
Is there a way to control which agents can see certain apps? One team uses an app alongside their ti...
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Display details of linked Deskpro tickets in YouTrack
When I link a ticket with a YouTrack issue using the YouTrack app, there is no link in YouTrack to t...
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Xero Integration
It would be nice if there was a direct Xero integration. Currently integrations need to be made thr...
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Apply Jira permissions within Deskpro when using the Jira app
I recently installed the Jira plugin and it works just fine except that every agent in Deskpro can c...
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WYSIWYG editor - embedded video
Add the possibility to enter an embedded video in the KB more easily. Now I first attach the video t...
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EULA download fields for hotlinked files
It would be helpful if you could use the EULA download fields for hotlinked files as well as standar...
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HubSpot integration
It would be great to have complete integration between DeskPro and HubSpot. This includes customer d...
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Facebook messenger support
FB from pages Integrated with chat You can provide support in FB directly from DeskPro
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OpenPGP integration
I would like to respond to PGP encrypted tickets within Deskpro itself instead of customers sending ...
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Ability to use the ticket-errors-overlay div in a custom built app
We have created an app which does two things in a particular scenario: hide the reply box and displa...
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AD Sync returns incorrect account
We have added multiple users from our AD environment. Each of our staff has two accounts - admin and...
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Support Microsoft Azure Blob Storage as a storage mechanism
It is good to see that you support Aamzon S3 buckets for file storage. <br /> I think it would be a...
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App permissions to restrict apps for certain teams or agents
We'd like to restrict other teams from seeing/using the Jira app. This was available on v1 apps but...
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Readthedocs Import/sync
https://readthedocs.org/ is software documentation management application widely used these days. Ma...
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Agent Script support
For certain type of customers, it's great to have the ability to use agent scripts We using zingtre...
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Inbound SMS/MMS from customers wanting to open tickets
With business text messaging growing, Deskpro should have the ability to natively handle inbound SMS...
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Set user's language using a JWT claim
We are using the JSON Web Token (JWT) as SSO in order to create and login users to Deskpro. We woul...
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Integration of Feedback and Youtrack/project management tools.
I have just started cleaning up our Feedback page and would like to add notes and references to YouT...
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Option to add a Jira comment in a note within the Deskpro ticket
If someone adds a comment to a JIRA issue that is linked with a DeskPro ticket, we would like this ...
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Add the ability to 'Send to Jira as new issue' when creating a new ticket.
When creating a new ticket in the agent interface, the option to 'Send to Jira as new issue' does no...
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Update JIRA-logo
The picture which refers to JIRA which one can use to (create and) link a JIRA-issue to a Deskpro-ti...
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Custom Slack message for triggers
When using multiple update triggers that notify a slack user/channel, it would be nice, if a custom ...
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Add option to set default for 'Send comment to JIRA'
It would be nice if it was possible for 'Send comment to JIRA" to default to checked so that agents ...
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More granular permissions for JIRA integration
Right now I can only give permission to the JIRA integration as a whole. It would be nice to allow v...
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'submitting agent' as sender for JIRA integration
Please add an option for the submitter of an action to be used as the account doing an action when m...