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Showing results in Knowledgebase for: “Agent Interface” (0)
Showing results in Community for: “Agent Interface” (15)
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Out of office handling for agents who get assigned tickets
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Colour Code Agents
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Add the ability to un-dock the Agent IM window
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Customize Unassigned Definition
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Retaining information about knowledgebase sections in one-column view
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Editing the visible fields in the Linked tickets area.
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Make the agent note area in a ticket look more visually different to the reply box.
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Add a "answer's count" column in tickets interface
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Copy fields from Grid view without Opening ticket
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Add Ticket Number to Tab info when hovering and Reordering of Tabs
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Improving View Settings for Ticket Queues
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Customisable tab title
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Download multiple tickets at once
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Add confirmation dialog on Discard Draft button
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Adding multiple users to the 'To' user field
Showing results in News for: “Agent Interface” (0)
Showing results in Files for: “Agent Interface” (0)