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Help Centre
News
Product
News / Product - Deskpro Support
Product
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Category
News
Nov 27
2017
Chat Round Robins
Colin Dunn
0
Product
Nov 14
2017
Introducing Follow Ups
Benedict Sycamore
0
Product
Oct 23
2017
Introducing Deskpro Guides
Benedict Sycamore
0
Product
Sept 11
2017
‘On hold’ Escalation Event Added
Benedict Sycamore
0
Product
Jul 5
2017
Full Ticket Forwarding
Colin Dunn
1
Product
Jul 5
2017
New Snippets Interface
Colin Dunn
0
Product
Jul 5
2017
Permissions for Tasks and Macros
Colin Dunn
0
Product
May 30
2017
New Chat Widget colors available
Zara Marchesi
0
Product
May 30
2017
Trello Helpdesk Integration with Deskpro
Zara Marchesi
0
Product
Mar 13
2017
Ability to filter the reports dashboard by team (5.5)
Lauren Cumming
0
Product
Mar 13
2017
Extract Zip (gzip/tar) files and download specific files only (5.5)
Lauren Cumming
0
Product
Mar 13
2017
Added Hijri calendar (Arabic) for custom date fields (5.5)
Lauren Cumming
0
Product
Mar 13
2017
Option to disable CSP headers (5.5)
Lauren Cumming
0
Product
Mar 13
2017
Ability to disable certificate validation for SMTP outgoing email settings (5.5)
Lauren Cumming
0
Product
Mar 13
2017
Reject mail based on DKIM/SPF headers (5.4)
Lauren Cumming
0
Product
Mar 13
2017
Zapier Helpdesk Integration with Deskpro
Lauren Cumming
0
Product
Mar 13
2017
Setting to disable email preview text (5.2)
Lauren Cumming
0
Product
Mar 13
2017
Extension of Authentication Options (5.2)
Lauren Cumming
0
Product
Mar 13
2017
Extension of Audit Logs (5.2)
Lauren Cumming
0
Product
Mar 13
2017
Reporting Hierarchy (5.1)
Lauren Cumming
0
Product
Jan 17
2017
New Feature: Click-to-edit fields on tickets
Lauren Cumming
0
Product
Jan 17
2017
New Feature: Custom Fields as Rules in Layouts
Lauren Cumming
0
Product
Dec 14
2016
DeskPRO Build #5.2.3 Released
Lauren Cumming
0
Product
Dec 7
2016
Removal of support for Internet Explorer 9
Lauren Cumming
0
Product
Nov 29
2016
New DeskPRO Feature: Design Changes
Lauren Cumming
2
Product
Jul 6
2016
Create a Multi-Brand Helpdesk with DeskPRO
Lauren Cumming
0
Product
May 25
2016
New & Improved DeskPRO Portal
Ben Henley
0
Product
Apr 12
2016
New Feature: Keep Files On Your Users (Literally)
Ben Henley
0
Product
Apr 7
2016
New DeskPRO Portal
Ben Henley
6
Product
Nov 19
2015
New Feature: Auto-save New Tickets
Ben Henley
0
Product
Oct 7
2015
New Feature: Draft Snippets
Ben Henley
0
Product
Oct 7
2015
New Feature: Macro Filtering and Folders
Ben Henley
0
Product
Oct 7
2015
New Feature: Snippet & Macro Usage Reporting
Ben Henley
0
Product
Sept 23
2015
New Features: Grant Usergroups and Filter Users with Authentication Apps
Ben Henley
0
Product
Sept 14
2015
New Feature: Improved On-Premise Password Security
Ben Henley
0
Product
Sept 14
2015
New Feature: Problems and Incidents
Ben Henley
0
Product
Aug 3
2015
New Feature: Forwarding Email into the Helpdesk Now Improved
Ben Henley
0
Product
Jul 24
2015
New Feature: Custom Billing Fields
Ben Henley
0
Product
Jul 24
2015
New Feature: Better Email Previews on Mobile Devices
Ben Henley
0
Product
Jul 20
2015
New Feature: More Options When Agents Reply by Email
Ben Henley
0
Product
Jun 25
2015
New Feature: Start a Ticket with an Agent Note
Ben Henley
0
Product
Jun 25
2015
New Feature: Smarter Triggers to Handle Bounces and Auto-Responders
Ben Henley
0
Product
Jun 25
2015
New Feature: Sync Users and Agents from Active Directory, LDAP or Databases
Ben Henley
0
Product
Jun 8
2015
New DeskPRO Website
Ben Henley
0
Product
May 6
2015
New Feature: Add Organization Fields to Ticket Forms
Ben Henley
0
Product
May 6
2015
New Feature: Round Robins For Online Agents Only
Ben Henley
0
Product
May 6
2015
New Feature: Better Satisfaction Surveys
Ben Henley
0
Product
May 6
2015
New Feature: Multi-level Nested Choice Fields
Ben Henley
0
Product
Mar 6
2015
Improved Documentation System
Ben Henley
0
Product
Feb 3
2015
New Feature: "Resolve User Hostnames" App
Ben Henley
0
Product
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