How do I set up Deskpro to have two teams of agents who can't see each other's tickets?

The best way to implement this is using departments (combined with agent permission groups) rather than teams.

Say you have Agent Group A and Agent Group B, and neither group should be able to see the other's tickets. You would create Department A and Department B, give Group A permission to view Department A only, and give Group B permission to view Department B only.

You could then use triggers or manual assignment by another agent to send tickets to the right departments. See Limiting agent access to tickets by department for more details.

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