Here is an overview of the agent interface.
The app bar is where you select which Deskpro app you want to use.
The Filter pane lets you select groups of items to be displayed in the list pane, such as tickets, users etc. The app you’re using determines what sort of items you’ll see in these panes.
The Content pane is where you can view and work with individual items. The tabbed interface lets you have multiple items from different apps open at the same time.
The Header offers quick access to important functions: the search bar, your account preferences, logging into user chat, chatting with other Agents via the Agent IM. It’s also where you can switch to the 2-column view that combines the filter and content panes.
The app bar is where you select which Deskpro application you want to use. Each app lets you work on a different type of helpdesk content.
The apps are: Tickets