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Glossary

Publish

The glossary is used to provide definitions of terms you use in Knowledgebase articles.

If you have a glossary entry for a term, then it is shown underlined on the web portal the first time it appears in an article. Users can mouse over to see the full definition.

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This is useful to explain acronyms or technical terms which might confuse users.

The glossary is displayed at the bottom of the filter pane.

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To create a new definition:

  1. Click Add new glossary word.

  2. Enter the term you wish to define in the top field, then press Tab.

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  1. Enter the definition and click Add.

A term can consist of more than one word. If you want several variations of a term to share the same definition, you can enter multiple versions

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Click an existing term to edit it.

Authors list

First published: 23/03/2017

Last updated: 27 Jul 2020 by Grace Howlett