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To delete users. Go to CRM.

Click on the Registered usergroup listed under People.

Here you will see a list of all users accounts associated with your helpdesk.

To delete a user, click the user's name.

This will bring up the full user's profile in the content pane.

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Here you can delete the user by clicking on the More dropdown menu, and then by clicking Delete User

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This will cause a pop up menu to appear. Here you can provide a reason for user deletion if necessary, and view which associated helpdesk content items will be deleted along with the user.

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Click the Okay button.

You will see an alert explaining that the user has been deleted.

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First published: 15/05/2018

Last updated: 31 Jan 2019 by James Godwin