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Multi-language chat


You may wish to support chat in multiple languages and route chat to agents with particular language skills.

This is the recommended way to set this up:

  1. Create a chat department for each language you support.
  2. Create an Chat embed for each language you wish to support. For each widget, use the Chat setup to translate the customizable widget copy into the appropriate language, and set it to show only the department for the corresponding language.
  3. Embed each chat widget on the localised website/page for that language.
  4. Give each of your agents permission to use chat departments only for the languages they speak.

This setup ensures that chat requests from users from each localized site are only visible to agents who can speak that language.

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First published: 24/03/2017

Last updated: 27 Oct 2017 by Paul Davies