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Admin Access Log

Agents

Admins have the power to lock out or delete other Users, and make major changes to your helpdesk data that can’t be undone.

You can view a log of all Admin interactions with the helpdesk under Agents > Audit Log. This can be useful if you are trying to investigate an unexpected change to your helpdesk, or if you suspect that an Admin account has been abused.

Audit-Log.png

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First published: 23/03/2017

Last updated: 26 Oct 2017 by Paul Davies