It would be nice for certain users to see tickets logged by other organizations. For an example, account managers need to see their organization's tickets but do not necessarily need to be agents.
This would be a very useful feature for external sales team guys who handle multiple accounts to be able to see all their customer inquiries in one place.
Agreed this would be ideal! Please can this be implemented sooner rather than later
This is something that our customers are now requesting. The ability to do this would be greatly received.