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Feature Request Bug Report Design Feedback
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Community
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Likes
Title / Author
Status
Comments
Activity
0
Report Unassigned Tickets on Dashboard
Derek Mines
6 Jun 2023
Report
0
0
KB articles ordered by publish date, oldest on top
Joël Messas
16 May 2023
Report
0
4
Configurable Look&Feel of Agent sight
Michael
13 Apr 2023
Report
0
0
Auto assign agent and team once you open the ticket
Aimee Mendoza
11 Apr 2023
Report
0
1
Change or improve default publish editor for more advanced edits
Jeroen van der Steen
30 Mar 2023
Report
0
1
Default Option: Forward as a New Ticket
Neil Davis
13 Feb 2023
Collecting Feedback
0
0
When opening a ticket, make the view jump to the top of the last message
Darren Banfi
30 Aug 2022
Collecting Feedback
0
67
Merge multiple tickets into one
Stefan Behrens
6 Apr 2022
Collecting Feedback
3
26
Sort by subject
Stefan Behrens
6 Apr 2022
Collecting Feedback
2
4
Email confirmation receipt
Grigory Murashov
1 Apr 2022
Collecting Feedback
1
21
Hover pop-up for ticket subject line
Joël Messas
27 Oct 2021
Collecting Feedback
0
4
Support multi language in the mobile apps
Roxane Collin
2 Aug 2021
Collecting Feedback
0
4
Show the full hierarchy of custom fields in dpql report output
Victor Salgado
30 Jul 2021
Collecting Feedback
0
2
Support & Integration for Calendly Scheduling
Jacquot, Etienne P
29 Jul 2021
Collecting Feedback
0
3
Ability to add a value to, or remove a value from, a category-like field
Jeroen van der Steen
23 Jul 2021
Collecting Feedback
0
2
Saving attachments fails without indication when the virus scanner interferes
Jeroen van der Steen
22 Jul 2021
In Development
0
5
DeskPro Variables for Snippets
Elliott Collins
20 Jul 2021
In Development
1
2
Modifiable robots.txt file
Stella Ruibal
23 Jul 2021
Collecting Feedback
0
6
Ticket filters with 'OR' logical condition
Stéphane Marteau
14 Jul 2021
Collecting Feedback
0
2
Disable transcript download
Futa Odahara
23 Jun 2021
In Development
0
3
Converting Chats to Tickets automatically
Bill Gabay
22 Jun 2021
In Development
0
3
Option to create page sections with H2 and H3 in Guides
Alexander Lloyd Clemons
8 Jun 2021
Collecting Feedback
0
4
Call Tickets - Show Local Time, if TZ is different from Agents
Zachery Woods
24 May 2021
Collecting Feedback
0
3
Let agents confirm certain urgency levels
Trendfire
24 May 2021
Collecting Feedback
0
1
Have the option to make snippets not case sensitive
Koen Glotzbach
11 May 2021
Collecting Feedback
0
5
Date range field
Christine Briegmann
9 Apr 2021
Collecting Feedback
0
3
Manager access to child organization tickets
Christian
12 Mar 2021
Collecting Feedback
0
9
Enable smart-parsing of emails forwarded into the helpdesk by users
OJ Olegario
12 Feb 2021
Collecting Feedback
0
2
Hyperlinks in "busy" message in chat
Colin Dunn
23 Feb 2021
Collecting Feedback
0
3
The ability to 'enable subject matching' on specified domains only
Ozan Can Gogus
15 Jan 2021
Collecting Feedback
0
6
WHMCS App
Anand Athi
14 Dec 2020
Collecting Feedback
0
7
Integrating Deskpro with Google Cloud Search
Joël Messas
23 Feb 2021
Collecting Feedback
0
4
Sync Deskpro contacts to Outlook
Casper
16 Nov 2020
In Development
1
4
The ability to see sites a user was on before they start a chat
Steve Bailey
9 Oct 2020
Collecting Feedback
0
6
Ability to resize the subject section column
Juliana
7 Oct 2020
Collecting Feedback
0
4
Disable / Enable individual keyboard shortcuts / commands
Jon Morby
30 Sept 2020
In Development
0
9
Improve the Messenger API
Christian Cantinelli
25 Sept 2020
Collecting Feedback
0
4
Allow setting the main font family
Mel Roth
2 Sept 2020
Collecting Feedback
0
6
Make display fields translatable
Koen Glotzbach
1 Sept 2020
Collecting Feedback
0
3
Cursor always on top when scrolling one page further in the ticket view
Thorsten Breuer
11 Aug 2020
Collecting Feedback
0
5
Different captcha rules for 'guests' and 'users'
Koen Glotzbach
3 Aug 2020
Collecting Feedback
0
9
Repeating Task or Ticket
Errol
13 Jul 2020
Collecting Feedback
2
15
Link Articles and Guides to Ticket?
Mika Ullgren
18 Jun 2020
Collecting Feedback
0
9
Link to articles and guides in ticket replies?
Mika Ullgren
18 Jun 2020
In Development
0
37
Agent Instigated Chat
Azeem Javed
6 Apr 2020
Collecting Feedback
1
23
agent assign for linked tickets created from a forward
Henrik Tjernberg
18 Mar 2020
Collecting Feedback
0
23
Overriding Chat Widget Settings using custom departments.
Lu Parente
2 Mar 2020
Collecting Feedback
0
20
Option for admin not to send email when updating agent password.
Barry
3 Jan 2020
Collecting Feedback
0
28
Allow users under specific domains to register themselves
Yuriy Andamasov
3 Jan 2020
Collecting Feedback
0
27
Report row limit
Bill Gabay
18 Dec 2019
Collecting Feedback
2