Deskpro Support
6 search results for "Agent"
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How do I convert a normal user to an agent?
Question: Someone I want to act as an agent in the helpdesk has been added as a user. How do I upgr...
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Add Dates In Search Dialog
Would be useful to add in the search dialog the date the ticket was created, sometimes we search in ...
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If an agents open the same ticket show them info that another agent is in a ticket
If an agents open the same ticket show them info that another agent is in a ticket.
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Custom Fields for Agent Profile
Add custom fields to the agent profile. These should only be visible to individual agents and admini...
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Allow agents to choose Microphone and Speakers used by Voice
1) Ability for agents to easily choose which device is used for Microphone / Speakers by Deskpro Voi...
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Why is some of my agent interface missing?
Question: When I log in to the agent interface, I find that one section of the interface isn't ther...