Ετικέτες αναζήτησης - Deskpro Support
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I'm having trouble with an error: "The email address is already in use"
Question: I am trying to change an agent's email address in the admin interface, and I get this err...
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Gmail/Google Apps "modern security standards" email error
Question: I tried to connect Deskpro to a Gmail account, and I got a "Sign-in attempt prevented" em...
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Is Deskpro available through the UK public sector G-Cloud framework?
Yes, you can find us at the Gov.UK Digital Marketplace within the G-Cloud 12 framework.
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Can I pay you to add a feature to Deskpro?
Yes, we will consider custom development work to tailor Deskpro to your needs. This can be anything ...
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How do I update my billing contact details for annual billing?
Question: I want you to send my billing information and renewal notices for my On-Premise account to...
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I'm having trouble with the Start Chat button
Question: I've embedded the chat widget on my site, and it appears when there's an agent signed in....
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How can I enable WiActs Single Sign-On?
Deskpro can integrate with the WiActs Nopassword SSO service. This is configured within Deskpro by ...
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I'm having trouble dragging and dropping attachments from Outlook to Deskpro
Question: I want to be able to drag an attached file from an email in the desktop version of Outloo...
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How do I change the From: name used for agent notifications? I don't want the emails to appear to be "From" the user
Question: My agents get emails notifications from the helpdesk about tickets, which is fine, but th...
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What limitations do the trial versions have?
The trial versions of Deskpro On-Premise and Cloud work just like a paid version. Certain functions...
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I'm having trouble with being redirected to the wrong helpdesk address
Question: I changed the IP or custom domain for the helpdesk. Now, when I try to visit the portal o...
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How do I embed individual knowledgebase articles in an external app or site?
Question: We'd like to display individual knowledgebase articles embedded within an application we ...
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I'm having trouble with the agent interface displaying old tickets and notifications
If your agent gets the same tickets displayed everytime they log in, despite the tickets being resol...
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I'm having trouble with an error: "mistakes with form"
Question: When I test my embedded ticket form, I get an error saying there are mistakes with the fo...
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How do I update my portal to the latest version?
If you are not already familiar with what Deskpro v5 (referred to as "new portal") is, you can check...
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How do I install the chat widget in Shopify?
1. Login to your Shopify account. 2. Proceed to the Shopify admin interface 3. Find "Online Store...
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How do I install the chat widget in Drupal?
1. Login into your Drupal account as an administrator. 2. Open the 'Manage' menu. 3. Then click on...
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How do I install the chat widget in Joomla?
1. Login to your Joomla account as an administrator. 2. Select "Extensions" > "Templates" > "Styles...
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How do I install the chat widget in Magento?
1. Sign into your Magento account as an administrator. 2. Head to the "Content" section on the left...
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How can I further customize my chat widget?
Please refer to the JS override reference: https://support.deskpro.com/kb/articles/546
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How do I create a welcome message for my portal?
You can add a Welcome Message to your portal by going to Admin > User Interface > Portal > Welcome M...
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How do I set a default department for tickets submitted via the user portal?
To set a default department for the ticket form in your user portal, go to Admin > Tickets > Departm...
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How do I remove chat from the user portal but offer chat on a different site?
Question: How can I remove chat from my portal altogether, but still allow users to chat from a diff...
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How do I change the welcome message for different usergroups?
You can offer your usergroups a different welcome message, e.g one in English, one in French, one fo...
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How can I switch email clients whilst using Deskpro?
Question: E.g We are migrating our email from Exchange into Google apps and would like some advice...