Troubleshooting

Restore missing default avatars

Christopher Nadeau

Δημοσιεύθηκε: 22 Νοε 2018

0

22 Νοε 2018
My helpdesk is showing the installer again

Ben Henley

Δημοσιεύθηκε: 8 Φεβ 2016

0

10 Νοε 2017
"401 SOAP client returned status of 401" error

Ben Henley

Δημοσιεύθηκε: 4 Φεβ 2016

0

10 Νοε 2017
I renewed my On-Premise license and entered it, but Deskpro still says the license is expired

Ben Henley

Δημοσιεύθηκε: 1 Οκτ 2015

0

8 Νοε 2017
SSL Errors during upgrade

Christopher Nadeau

Δημοσιεύθηκε: 14 Ιουλ 2015

0

10 Νοε 2017
Can't access /reports/ on IIS

Ben Henley

Δημοσιεύθηκε: 26 Ιουν 2015

0

9 Νοε 2017
CAPTCHAs not accepting correct responses

Ben Henley

Δημοσιεύθηκε: 2 Ιουν 2015

0

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Checking for mail more frequently than once per minute

Ben Henley

Δημοσιεύθηκε: 27 Απρ 2015

0

9 Νοε 2017
Using Deskpro With Galera Cluster

Christopher Nadeau

Δημοσιεύθηκε: 5 Ιαν 2015

0

10 Νοε 2017
I'm having trouble with IMAP SSL certificate errors

Ben Henley

Δημοσιεύθηκε: 3 Νοε 2014

0

14 Μαρ 2018
I'm having trouble with an error: "PHP IMAP extension"

Ben Henley

Δημοσιεύθηκε: 3 Νοε 2014

0

14 Μαρ 2018
I'm having trouble with an error: "imap_open() error" in logs

Ben Henley

Δημοσιεύθηκε: 19 Φεβ 2016

0

14 Μαρ 2018
How to inspect AJAX requests with Chrome tools

Ben Henley

Δημοσιεύθηκε: 1 Μαρ 2016

1

10 Νοε 2017
Why is my Deskpro On-Premise installation not accounting for daylight savings time?

Ben Henley

Δημοσιεύθηκε: 7 Απρ 2016

0

10 Νοε 2017
Providing us access to your Deskpro server that is behind a firewall (Linux)

Christopher Nadeau

Δημοσιεύθηκε: 20 Νοε 2018

0

20 Νοε 2018
How Deskpro uses POP3

Christopher Nadeau

Δημοσιεύθηκε: 15 Αυγ 2018

0

15 Αυγ 2018
Fixing your database schema

Christopher Nadeau

Δημοσιεύθηκε: 8 Ιουν 2018

0

11 Ιαν 2019
Where can I find my License Key file?

Colin Dunn

Δημοσιεύθηκε: 22 Νοε 2017

0

1 Απρ 2019
How do I clean up old installations of Deskpro?

Lauren Cumming

Δημοσιεύθηκε: 18 Νοε 2016

0

10 Νοε 2017
Clone a production helpdesk to a secondary test instance

Christopher Nadeau

Δημοσιεύθηκε: 16 Νοε 2016

0

9 Νοε 2017
Configure a proxy server for HTTP requests made by Deskpro

Christopher Nadeau

Δημοσιεύθηκε: 26 Οκτ 2016

1

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Updates do not appear or automatic updater cannot download updates

Christopher Nadeau

Δημοσιεύθηκε: 6 Οκτ 2016

0

10 Νοε 2017
Installation error during "Verifying the URL" step

Christopher Nadeau

Δημοσιεύθηκε: 3 Οκτ 2016

0

10 Νοε 2017
Deskpro "server info" pages

Christopher Nadeau

Δημοσιεύθηκε: 16 Αυγ 2016

0

10 Νοε 2017
A user's details were changed and I don't understand why

Ben Henley

Δημοσιεύθηκε: 21 Οκτ 2014

0

{date}
How do I debug an authentication app on Deskpro On-Premise?

Ben Henley

Δημοσιεύθηκε: 9 Οκτ 2014

0

8 Νοε 2017
License error after importing Zendesk data

Ben Henley

Δημοσιεύθηκε: 2 Ιουν 2014

1

10 Νοε 2017
Using Amazon S3 for storing binary data

Christopher Nadeau

Δημοσιεύθηκε: 18 Φεβ 2014

0

9 Νοε 2017
Warning emails about "cron has been active for X minutes"

Christopher Nadeau

Δημοσιεύθηκε: 15 Αυγ 2013

0

10 Νοε 2017
How do I enable logging for outgoing email?

Christopher Nadeau

Δημοσιεύθηκε: 7 Μαρ 2013

0

13 Μαρ 2018
I get "File not found" errors when trying to download attachments

Christopher Nadeau

Δημοσιεύθηκε: 18 Φεβ 2013

0

10 Νοε 2017
Disable Suhosin

Christopher Nadeau

Δημοσιεύθηκε: 17 Δεκ 2012

0

2 Σεπ 2014
How to debug cron

Christopher Nadeau

Δημοσιεύθηκε: 12 Δεκ 2012

0

19 Νοε 2018
Disable clean URLs

Christopher Nadeau

Δημοσιεύθηκε: 11 Δεκ 2012

0

{date}
How do I disable automatic error logging?

Christopher Padfield

Δημοσιεύθηκε: 18 Σεπ 2012

0

10 Νοε 2017
How do I reset an admin password in Deskpro On-Premise?

Christopher Padfield

Δημοσιεύθηκε: 18 Σεπ 2012

0

18 Δεκ 2018
Generating a server report file

Ben Henley

Δημοσιεύθηκε: 10 Ιουν 2014

0

6 Αυγ 2018
I've lost admin permissions and I'm locked out of Deskpro On-Premise

Ben Henley

Δημοσιεύθηκε: 26 Ιουν 2014

0

10 Νοε 2017
502 Bad Gateway error

Ben Henley

Δημοσιεύθηκε: 26 Ιουν 2014

1

{date}
Where is my PHP binary?

Ben Henley

Δημοσιεύθηκε: 29 Σεπ 2014

0

29 Σεπ 2014
Managing and extending your Deskpro On-Premise license

Ben Henley

Δημοσιεύθηκε: 16 Σεπ 2014

0

8 Νοε 2017
How can I change the new chat notification sound?

Ben Henley

Δημοσιεύθηκε: 23 Σεπ 2014

0

9 Νοε 2017
'Unable to allocate memory for pool' error

Ben Henley

Δημοσιεύθηκε: 15 Σεπ 2014

0

10 Νοε 2017
I'm having trouble being locked out of my helpdesk by IP whitelisting

Ben Henley

Δημοσιεύθηκε: 10 Σεπ 2014

0

14 Μαρ 2018
MySQL "writing file" error

Ben Henley

Δημοσιεύθηκε: 18 Αυγ 2014

0

9 Νοε 2017
Server error messages when opening tickets, with PHP "Allowed memory exhausted" errors

Ben Henley

Δημοσιεύθηκε: 24 Ιουλ 2014

0

29 Μαΐ 2019
Why do all users seem to have the same IP address?

Ben Henley

Δημοσιεύθηκε: 9 Ιουλ 2014

0

10 Νοε 2017
Switching from database to filesystem storage or back doesn't change database size

Ben Henley

Δημοσιεύθηκε: 26 Ιουν 2014

0

9 Νοε 2017
Download errors when running from behind a proxy: internal hostname being used

Ben Henley

Δημοσιεύθηκε: 26 Ιουν 2014

0

10 Νοε 2017
How do I enable logging for incoming email processing?

Christopher Padfield

Δημοσιεύθηκε: 18 Σεπ 2012

0

19 Νοε 2018