Troubleshooting
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Deskpro "server info" pages
Δημοσιεύθηκε: 16 Αυγ 2016
010 Νοε 2017 -
Using Deskpro With Galera Cluster
Δημοσιεύθηκε: 5 Ιαν 2015
010 Νοε 2017 -
Checking for mail more frequently than once per minute
Δημοσιεύθηκε: 27 Απρ 2015
09 Νοε 2017 -
CAPTCHAs not accepting correct responses
Δημοσιεύθηκε: 2 Ιουν 2015
02 Ιουν 2015 -
Can't access /reports/ on IIS
Δημοσιεύθηκε: 26 Ιουν 2015
09 Νοε 2017 -
SSL Errors during upgrade
Δημοσιεύθηκε: 14 Ιουλ 2015
010 Νοε 2017 -
Fatal Swift.php error
Δημοσιεύθηκε: 24 Ιουλ 2015
010 Νοε 2017 -
I renewed my On-Premise license and entered it, but Deskpro still says the license is expired
Δημοσιεύθηκε: 1 Οκτ 2015
08 Νοε 2017 -
"401 SOAP client returned status of 401" error
Δημοσιεύθηκε: 4 Φεβ 2016
010 Νοε 2017 -
My helpdesk is showing the installer again
Δημοσιεύθηκε: 8 Φεβ 2016
010 Νοε 2017 -
I'm having trouble with an error: "imap_open() error" in logs
Δημοσιεύθηκε: 19 Φεβ 2016
014 Μαρ 2018 -
How to inspect AJAX requests with Chrome tools
Δημοσιεύθηκε: 1 Μαρ 2016
110 Νοε 2017 -
Why is my Deskpro On-Premise installation not accounting for daylight savings time?
Δημοσιεύθηκε: 7 Απρ 2016
010 Νοε 2017 -
I'm having trouble with IMAP SSL certificate errors
Δημοσιεύθηκε: 3 Νοε 2014
014 Μαρ 2018 -
Installation error during "Verifying the URL" step
Δημοσιεύθηκε: 3 Οκτ 2016
010 Νοε 2017 -
Updates do not appear or automatic updater cannot download updates
Δημοσιεύθηκε: 6 Οκτ 2016
010 Νοε 2017 -
Configure a proxy server for HTTP requests made by Deskpro
Δημοσιεύθηκε: 26 Οκτ 2016
16 Ιουλ 2021 -
Clone a production helpdesk to a secondary test instance
Δημοσιεύθηκε: 16 Νοε 2016
09 Νοε 2017 -
How do I clean up old installations of Deskpro?
Δημοσιεύθηκε: 18 Νοε 2016
010 Νοε 2017 -
Where can I find my License Key file?
Δημοσιεύθηκε: 22 Νοε 2017
01 Απρ 2019 -
Fixing your database schema
Δημοσιεύθηκε: 8 Ιουν 2018
011 Ιαν 2019 -
How Deskpro uses POP3
Δημοσιεύθηκε: 15 Αυγ 2018
015 Αυγ 2018 -
Providing us access to your Deskpro server that is behind a firewall (Linux)
Δημοσιεύθηκε: 20 Νοε 2018
020 Νοε 2018 -
Restore missing default avatars
Δημοσιεύθηκε: 22 Νοε 2018
022 Νοε 2018 -
[Expert] How do I increase disk space on my Deskpro VM Appliance?
Δημοσιεύθηκε: 21 Αυγ 2020
017 Ιουν 2021 -
502 Bad Gateway error
Δημοσιεύθηκε: 26 Ιουν 2014
126 Ιουν 2014 -
How do I reset an admin password in Deskpro On-Premise?
Δημοσιεύθηκε: 18 Σεπ 2012
018 Δεκ 2018 -
How do I disable automatic error logging?
Δημοσιεύθηκε: 18 Σεπ 2012
010 Νοε 2017 -
Disable clean URLs
Δημοσιεύθηκε: 11 Δεκ 2012
011 Δεκ 2012 -
How to debug cron
Δημοσιεύθηκε: 12 Δεκ 2012
014 Φεβ 2022 -
Disable Suhosin
Δημοσιεύθηκε: 17 Δεκ 2012
02 Σεπ 2014 -
I get "File not found" errors when trying to download attachments
Δημοσιεύθηκε: 18 Φεβ 2013
010 Νοε 2017 -
How do I enable logging for outgoing email?
Δημοσιεύθηκε: 7 Μαρ 2013
010 Φεβ 2022 -
Warning emails about "cron has been active for X minutes"
Δημοσιεύθηκε: 15 Αυγ 2013
010 Νοε 2017 -
Using Amazon S3 for storing binary data
Δημοσιεύθηκε: 18 Φεβ 2014
09 Νοε 2017 -
License error after importing Zendesk data
Δημοσιεύθηκε: 2 Ιουν 2014
110 Νοε 2017 -
Generating a server report file
Δημοσιεύθηκε: 10 Ιουν 2014
06 Αυγ 2018 -
I've lost admin permissions and I'm locked out of Deskpro On-Premise
Δημοσιεύθηκε: 26 Ιουν 2014
010 Νοε 2017 -
How do I enable logging for incoming email processing?
Δημοσιεύθηκε: 18 Σεπ 2012
010 Φεβ 2022 -
Download errors when running from behind a proxy: internal hostname being used
Δημοσιεύθηκε: 26 Ιουν 2014
010 Νοε 2017 -
Switching from database to filesystem storage or back doesn't change database size
Δημοσιεύθηκε: 26 Ιουν 2014
09 Νοε 2017 -
Why do all users seem to have the same IP address?
Δημοσιεύθηκε: 9 Ιουλ 2014
010 Νοε 2017 -
Server error messages when opening tickets, with PHP "Allowed memory exhausted" errors
Δημοσιεύθηκε: 24 Ιουλ 2014
029 Μαΐ 2019 -
MySQL "writing file" error
Δημοσιεύθηκε: 18 Αυγ 2014
09 Νοε 2017 -
What is Deskpro On-Premise?
Δημοσιεύθηκε: 8 Σεπ 2014
09 Νοε 2017 -
I'm having trouble being locked out of my helpdesk by IP whitelisting
Δημοσιεύθηκε: 10 Σεπ 2014
014 Μαρ 2018 -
'Unable to allocate memory for pool' error
Δημοσιεύθηκε: 15 Σεπ 2014
010 Νοε 2017 -
How can I change the new chat notification sound?
Δημοσιεύθηκε: 23 Σεπ 2014
09 Νοε 2017 -
Making a test version of your helpdesk
Δημοσιεύθηκε: 27 Οκτ 2014
08 Οκτ 2019 -
I'm having trouble with an error: "PHP IMAP extension"
Δημοσιεύθηκε: 3 Νοε 2014
014 Μαρ 2018