Deskpro Support
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Custom Fields Dependent on Organization
It would be nice to be able to control which organizations see certain custom fields.
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Wysiwyg on field type "Display"
Could we have a wysiwyg on "HTML to display" in custom fields.
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Links in custom ticket fields
I'm unable to insert hyperlinks into custom ticket field titles, either by inserting a hyperlink (ju...
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Make time registration as duty field mandatory for agent
We need an option if the agent closes a ticket with an answer or a note that the time registration m...
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Allow the built-in contact fields in the CRM to be required fields which can be added to the user registration form.
We'd like to make the built-in CRM fields like postal address, zip-code, phone number etc. mandatory...
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API - Custom Billing Fields
Can there be a way to access the "Custom billing fields" through the API
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Time Log Custom Field Variables
I would like to be able to access the Time Log custom fields as variables in triggers and email temp...
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Reorder custom choices - Nesting
With the new feature to build multiple level custom choice fields, I would like to re-organize some ...
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Addition of colour/formatting to built in and custom fields
We would like to be able to assign a colour to fields, such as Priority (e.g. Red for high / Green f...
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Character validation on the account registration form
Allow character filtering/validation on the "Name" field of the account registration form. E.g. to ...
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Make custom user and organisation fields available in list views for persons/organisations
when displaying a list of tickets i can select custom user fields as additional columns. for some re...
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Improve the display of drop-down custom fields in the mobile app
I have 3 levels of nested options for a custom field. Eg. Option A- Example 1-- Example 2---Example...
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Replicating criteria settings in the ticket form layouts for quicker form creation
When a criteria is applied to a field in the agent form, it would save a lot of time if there was an...
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Custom fields on ticket message in agent interface
As we are using Deskpro as an complete Support Ticket system for a Complete CRM to our Customers. It...
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API should return ID of "predefined choices" custom field
We have defined a custom field of type 'predefined choices' (see screenshot). When I retrieve a tick...
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Custom user fields for specific usergroups
Ability to have custom user fields only apply to specific usergroups allowing you to customize their...
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Managing Custom Fields in Admin
In Deskpro I created - custom fields Display Style Select Box (single selection) with hundres and hu...
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Select/Deselect all option for layouts when creating ticket fields.
When creating a new field the possible layouts that it can be applied to are all selected by default...
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Allow agents to filter all the nested custom field options in the top-level select box
When we have a custom field option with one nested sub-option, both options appear in the same selec...
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How to display a ticket custom field in an email template or portal template
Ticket custom fields can be added to triggers, escalations, email templates and user portal template...