Deskpro Support

Kontakt

Using Deskpro

How can I further customize my chat widget?

Lauren Cumming

Veröffentlicht: Jun 22, 2016

0

Mar 14, 2018
How do I create a welcome message for my portal?

Lauren Cumming

Veröffentlicht: Aug 8, 2016

0

Mar 21, 2019
How do I set a default department for tickets submitted via the user portal?

Lauren Cumming

Veröffentlicht: Aug 8, 2016

0

Mar 14, 2018
How do I remove chat from the user portal but offer chat on a different site?

Lauren Cumming

Veröffentlicht: Aug 18, 2016

0

Mar 14, 2018
How do I change the welcome message for different usergroups?

Lauren Cumming

Veröffentlicht: Aug 26, 2016

0

Mar 14, 2018
How can I switch email clients whilst using Deskpro?

Lauren Cumming

Veröffentlicht: Sep 16, 2016

0

Mar 14, 2018
How do I add a custom favicon to the user portal?

Lauren Cumming

Veröffentlicht: Nov 16, 2016

0

Jan 15, 2019
How can I change the name of the "Contact Us" tab?

Lauren Cumming

Veröffentlicht: Nov 16, 2016

0

Mar 14, 2018
How can I set up a new brand?

Lauren Cumming

Veröffentlicht: Jan 5, 2017

0

Mar 14, 2018
How do I prevent a specific agent being assigned tickets?

Lauren Cumming

Veröffentlicht: Mar 2, 2017

0

Mar 14, 2018
How can I manage validation and decryption of S/MIME encoded emails?

Julien Ducro

Veröffentlicht: Mar 13, 2017

0

Mar 14, 2018
What do I do if I need a specific feature?

Chris Padfield

Veröffentlicht: Apr 19, 2017

0

Mar 14, 2018
How do I create a HAR file for troubleshooting?

Benedict Sycamore

Veröffentlicht: Oct 25, 2017

0

Nov 7, 2019
I'm having trouble with an error: "Invalid Redirect. Attempted to redirect to an offsite host"

Colin Dunn

Veröffentlicht: Nov 21, 2017

0

Jan 15, 2020
I'm having trouble with an error: "Connection timed out" whilst upgrading

Christopher Nadeau

Veröffentlicht: Feb 22, 2018

0

Mar 14, 2018
How do I link tickets to community topics?

Benedict Sycamore

Veröffentlicht: Mar 19, 2018

0

Sep 10, 2019
How do I make guides or knowledgebase articles only visible to agents?

Benedict Sycamore

Veröffentlicht: Apr 5, 2018

0

Apr 5, 2018
How do I pre-fill ticket form fields automatically for certain users?

Benedict Sycamore

Veröffentlicht: May 8, 2018

0

Jan 15, 2019
How do I generate a report that doesn't include tickets created on the weekend?

Benedict Sycamore

Veröffentlicht: May 8, 2018

0

Oct 26, 2021
How do I run a report showing ticket activity grouped by agent and department?

Benedict Sycamore

Veröffentlicht: May 9, 2018

0

May 9, 2018
How long are outgoing emails retained for in cloud accounts?

Benedict Sycamore

Veröffentlicht: May 9, 2018

0

Feb 10, 2022
How do I display dates in the US format in reports?

Benedict Sycamore

Veröffentlicht: May 9, 2018

0

Jan 2, 2019
How do I make tasks visible to certain agents, teams or departments?

Benedict Sycamore

Veröffentlicht: May 11, 2018

0

Feb 6, 2019
How do I add an organization-wide email signature?

Grace Howlett

Veröffentlicht: May 24, 2018

0

Oct 10, 2019
How do I best link to other portal content from guide topics?

Benedict Sycamore

Veröffentlicht: May 31, 2018

0

May 31, 2018
How can I receive text alerts populated with ticket information?

Benedict Sycamore

Veröffentlicht: Jun 5, 2018

0

Jun 5, 2018
How do I prevent satisfaction survey requests being sent to particular users?

Benedict Sycamore

Veröffentlicht: Jun 5, 2018

0

Jun 5, 2018
How can I use Zapier with Deskpro?

Benedict Sycamore

Veröffentlicht: Jun 5, 2018

0

Jun 6, 2018
How can I connect Deskpro to other apps that aren't yet integrated?

Benedict Sycamore

Veröffentlicht: Jun 6, 2018

0

Jun 6, 2018
How does Deskpro match email replies to their proper tickets?

Christopher Nadeau

Veröffentlicht: Jul 26, 2018

0

Jul 26, 2018
What are the cookies that Deskpro uses?

Christopher Nadeau

Veröffentlicht: Sep 5, 2018

0

Jun 8, 2022
Can I change the title of the 'Department' field on the contact form?

Grace Howlett

Veröffentlicht: Nov 14, 2018

0

Sep 30, 2022
Removing Comments on Satisfaction

Emily Booth

Veröffentlicht: Dec 7, 2018

0

Dec 7, 2018
Hide Option to Upload Image

Emily Booth

Veröffentlicht: Dec 7, 2018

0

Dec 7, 2018
Why am I receiving a 504 error when trying to download a ticket as a PDF?

Grace Howlett

Veröffentlicht: Dec 4, 2018

0

Dec 4, 2018
QR Code for Mobile App

Emily Booth

Veröffentlicht: Dec 10, 2018

0

Dec 10, 2018
How to Download a Process Log

Emily Booth

Veröffentlicht: Feb 11, 2019

0

Mar 13, 2019
How can I set different styling for emails across different brands?

Grace Howlett

Veröffentlicht: Feb 14, 2019

0

Feb 14, 2019
How can my users view & manage their tickets within the portal?

Grace Howlett

Veröffentlicht: Feb 28, 2019

0

Feb 28, 2019
Where is the On Hold Action?

Emily Booth

Veröffentlicht: Mar 12, 2019

0

Mar 12, 2019
Why are some automatic Replies added as an internal Note?

Emily Booth

Veröffentlicht: Mar 21, 2019

0

Jun 20, 2019
How long can User open a Resolved ticket

Emily Booth

Veröffentlicht: Apr 15, 2019

0

Apr 25, 2019
Making email templates brand specific

Matthew Wray

Veröffentlicht: Jun 26, 2019

0

Jun 8, 2022
Reverting Community to Feedback

Matthew Wray

Veröffentlicht: Aug 13, 2019

0

Sep 2, 2019
Can I send SLA notifications to a Slack channel?

Grace Howlett

Veröffentlicht: Oct 4, 2019

0

Oct 14, 2019
Upscope Integration

Emily Booth

Veröffentlicht: Oct 14, 2019

0

Oct 15, 2019
Creating Deskpro Tickets using Google Calendar and Zapier

Matthew Wray

Veröffentlicht: Oct 14, 2019

0

Nov 29, 2022
Adding tasks to tickets with triggers

Matthew Wray

Veröffentlicht: Oct 15, 2019

0

Oct 17, 2019
Updating to the New Email Templates Editor

Emily Booth

Veröffentlicht: Mar 24, 2020

0

Jul 20, 2020
Microphone not Working

Emily Booth

Veröffentlicht: May 20, 2020

0

May 20, 2020